Reading a message

You can open a message by clicking on its Subject field in the Inbox or any other folder. Use the scroll bars to read a long message.

Checking for new messages

Your Inbox displays new messages in bold. You can check for new messages by clicking Check mail or by clicking the Inbox folder. The system automatically checks for new messages when you log in.

Searching for a message

From the search field located in the upper-right corner of your screen, type the word or phrase you are looking for and, and then click the Search button.

The Search function looks for the specified words in the To, From, cc, and Subject fields of all messages in the current folder. The Search function matches partial words, including those found in the middle of another word. For example, searching for "com" will match "dot.com", "company" and "welcome".

The Search function returns a list of all messages matched by the search query. If no messages are matched, a "No messages matched your search" notification message appears

Printing a message

To print any message, click the Print link when viewing a message.

You can also print a message by using your browser’s Print function. To print a message using your browser’s Print function, click the File menu, and then select Print to open the Print dialog box. If you are satisfied with the settings, click OK to continue.

Using Flags

Flags are used to mark important email messages you wish to reply to or remember something about. Message flags are for your personal use and are not seen by others.

All incoming messages are unflagged as indicated by the grey flag located to the right of the Inbox. Flag a message by clicking the Flag icon.

Flagged messages are indicated by a red flag. You can unflag a message by clicking on the Flag icon again.

You can flag or unflag multiple messages at the same time by using the message checkboxes, and then selecting Flag or Unflag from the More actions menu.

When reading a message, you can flag or unflag the message by clicking on the Flag icon located next to the subject at the top of the message.

Deleting a message

To delete a message from your Inbox, check the message’s associated check box, and then click Delete. Similarly you can select multiple messages and delete them all at once.

You can also move messages to the Trash folder using the More actions menu or by using drag and drop.

Deleted messages are moved to the Trash folder and still count toward your mail storage quota. Empty the trash regularly to permanently delete messages.

Restoring a message that has been deleted

Deleted messages are initially stored in the Trash folder. If you want to view or restore a message that you have deleted, complete the following steps.

1. Select the Trash folder.
2. Check the check box associated with the message you want to restore.
3. Click the More actions list, and then select the folder you want to move the message to from the drop down list.

Result: The message is moved to the selected folder.

Running out of space

Mail on Ovi offers 1 GB of storage space for your email messages. If you exceed your storage quota, your ability to receive mail is suspended, and all incoming mail is returned to senders with a message explaining that the message is undeliverable because your mailbox is full.

Reaching the mail storage quota

To free up storage space for your mailbox, delete any unnecessary email messages and empty your Trash and Spam folders.

Also note that attachments can take up a lot of space. If you have a lot of email with large attachments, consider storing the attachments elsewhere, and then delete the email message.

Sending an Email

To send email messages, complete the following steps.

1. Click Compose.
2. Type the recipient’s email address or type multiple addresses in the To field.
3. If you want to use the cc or bcc fields, click the link at the right of the field and the additional address field opens. Note: You must have at least one email address in the To field.
4. Click the Send button to send your message, or click the Save draft button to save the message to your Drafts folder. This allows you to finish and send the message later.

Message recipient

Use your account to send email messages to any valid email address. You are not limited to users within your domain, workplace, or to users within your country. You can also receive email from anyone.

More than one recipient

You may send the same email message to up to 50 people at one time.

To send your message to more than one person, add additional email addresses, separated by commas or semi colons, in the To, cc, or bcc fields. For example, person1@theiraddress.com, person2@anotheraddress.com, etc. You must use fully qualified email addresses (e.g., someone@domain.com). The addresses must not contain invalid characters, such as additional brackets ( < > ) at the beginning or end of any of the addresses.

You can also select multiple recipients directly from the address book.

Using ‘cc’ and ‘bcc’

Using the carbon copy, or cc, option sends a copy of the message to anyone who is listed in the cc field. Their address is visible to all recipients receiving the email message.

Using the blind carbon copy, or bcc, option also sends a copy of the message to anyone who is listed in the bcc field. However, blind carbon copy recipients see the addresses listed in the To and cc fields, but other message recipients do not see the email address of recipients listed in the bcc field.

Replying to a message

To reply to an email message you have received, complete the following steps.

1. Open the message you want to reply to by clicking the message subject.
2. Click Reply to reply only to the sender, or click Reply all to reply to the sender and all recipients.
3. In the new message that opens, type your message, and then click Send.
4. Your reply message is sent.

Note: You can add additional recipients or remove any you want to exclude from your reply.

Including the original message in my reply

To include the original message in your reply, complete the following steps.

1. Click the Mail preferences link, and then click the General preferences link on the Preferences page.
2. In the Sending mail section, select the Yes option for Include original mail when replying.
3. Click the Save button before exiting this page to save your changes.

Forwarding a message

When you receive a message, you can send that message to others by forwarding the message. To forward a message you have received, open the message, and then click the Forward button to open a compose window which includes the message to be forwarded.

You can then address the message and add or modify the message before sending it.

Fonts and colors in my message

In the high bandwidth version, you can use fonts, colors, underlines and other common text formatting features. However, in the low bandwidth version you can only use plain text.

High bandwidth available features include:

1. A selection of different fonts or type faces to choose from.
2. The ability to alter the text size.
3. Bold , Italics and Underlined text.
4. Text color: The ability to change the color of the letters.
5. Background color: The ability to change the color of the page behind letters, similar to highlighting.
6. Left, right or block justify text.
7. Center text.
8. Create bulleted or numbered lists.

“ To apply text formatting, select or highlight the section of text you wish to apply the formatting to, and then click the appropriate icon. You can also click the icon first, and then type. The formatting is applied until you click the appropriate icon again to turn it off. Formats can be combined, so you can have, for example, colored bold underlined text.

To remove formatting, select the text and click the appropriate icon(s).

Marking a message as urgent

To send a message marked as high priority, check the High priority box in the compose window.

When a high priority message is received, it is flagged as urgent by the receiver's email application, if this feature is supported.

Saving a copy of sent messages

To automatically save messages when you send them, complete the following steps.

1. Click Mail preferences in the upper-right corner of the page.
2. Click General preferences .
3. Under Sending mail , change the Save a copy of mail in Sent folder setting to Yes .

If you do not want to save all sent messages but only want to save some messages, you can type your email address in the bcc option to send a copy of the message to your Inbox.

Saving an unfinished message

You can save unfinished, unsent messages in your Drafts folder to finish them at a later time. To save your unsent message, click Save draft .

Returning to an unfinished message

If you have previously saved an unfinished message in your Drafts folder, click the Drafts link in the folder list to access it again. In the Drafts folder, you can see a list of messages you have saved as drafts. Click the subject of a message to open it, and then complete the message. Click the Send button to send the email message.

My message was not received

If your message was not received by its intended recipient, one of the following options may be the cause:

1. Your message may have been sent to the wrong email address. If your message was sent to the wrong email address, one of two things may happen:
   1. If the email address the message was sent to exists, somebody else will receive the email message.
   2. If the email address the message was sent to does not exist, you will receive a return email message informing you that the message cannot be delivered.
2. Your message may not have been sent. Ensure that you clicked the Send button when you attempted to send the email message.
3. Your message may be delayed. If your message was sent recently, it may be on its way. The recipient's system may take some time to scan incoming mail for spam and viruses. You may try sending your email message again if you are sure you entered the correct email address but it has not been received. Your message may also have been trapped by a spam filter at the recipient's end. Ask your recipient to check their spam filters.

Spell Checking my message

To check the spelling of a message you have written, click the Spell check button on the compose page after completing your message. Potentially misspelled words appear in red in the window that opens. Click one of red words to see a list of alternate spellings. Selecting a word from the list updates the spelling of the word in your text.

Viewing and downloading attachments

If you receive an email with an attachment, a paperclip icon appears next to the message in the Inbox. When you open the message to read it, a list of attachments appears in the message.

You have an option to view the attachment from its current location, or download and save it first on your computer before opening it.

If you are working with a large file, it is better to download it first to open the file faster. However, if the attached file is an image, you can view it inline with the message body.

Beside each attachment are two links: view and download. Clicking View opens the attachment from your browser. Clicking Download prompts you to save the attachment to your computer.

Sending an attachment

To attach a file to your email, complete the following steps.

1. Click the Browse button located next to the Attach label.

   Result: A window opens allowing you to look for a file on your computer.

2. Locate and select the file on your computer, and then click Open .

   Result: The file is listed in the window below the Attach button.

3. If you have another file to attach, repeat steps 1 and 2.

   Note: To remove an attachment, click Remove next the attachment you want to remove.

In the low bandwidth version, at step 2, you will first get a window with 10 blank spaces and separate browse buttons. When you have selected all the attachments you want, click the Attach button to return to the Compose window to complete your email.

To remove an attachment using the low bandwidth version, uncheck the check box next to the attachment.

Number of attachments per mail

You can attach up to 10 files per message; however, the maximum size for the entire messages, including all attachments, is 20MB.

Size restrictions on attachments

The largest attachment you can send is just under 20MB. The total message size cannot exceed 20MB. The maximum attachment size depends on the message itself as well as other attachments, if any.

Auto-reply allows you to set an automatic reply to all messages sent to your email account to let people know you are away and unable to reply.

The auto-reply message is only sent when Automatically send the following response to all incoming email messages is selected. You can write and keep an auto-reply message in the system and turn it on and off when needed.

To turn on auto-reply, complete the following steps.

1. Click Mail preferences .
2. Click Auto-reply .
3. Type the message you want to send, and then select Automatically send the following response to all incoming messages .
4. Click Save .

About Folders

The system provides you with 5 default folders, and you can create as many more as you want to help you organize your email. System folders cannot be renamed or deleted. Following is a list of system folders:

• Inbox: where all new email messages are placed upon arrival.
• Drafts: where you can save email messages you are writing, but have not yet sent.
• Sent: where copies of email messages you have sent are kept (if you select the preference to save sent messages).
• Spam: where suspected spam email messages are placed.
• Trash: where deleted email messages are placed. Messages are permanently deleted when you empty the Trash folder.
• My Folders: Where you can add personal folders such as "family", "friends", "work"

Managing Folders

You can manage your personal folders by clicking the Manage folders link.

• From the Manage Folders page you can rename or delete your personal folders.
• A folder must be empty before you can delete it.
• To empty a folder you must go to that folder and either delete all the mail or move all the mail to another folder.
• You cannot rename or delete default system folders.

Creating a new folder

Moving messages between folders

To move one or more message into another folder, select the message by clicking the check box associated with the message you want to move, and then select the folder you want to move the message to from the drop-down list of available actions.

When using the high bandwidth version, you can also drag the message to the folder name and drop it onto the folder you want it in.

Spam folder

Spam is unsolicited or unwanted email. Using spam detection techniques, the Mail on Ovi spam filter identifies potential spam and places it in the Spam folder instead of your Inbox. Messages in the Spam folder are deleted after 30 days.

If you think an email you receive is spam and you do not want to receive any more email from the sender, you can move the email to the Spam folder and the spam filter will place any new email you receive from the sender in the Spam folder.

Emptying the Trash

You need to periodically empty the Trash folder to avoid using all of your mailbox’s allotted space.

To empty the Trash folder, click the empty link located beside the folder name in the folder list.

When you empty the Trash folder, the messages are permanently deleted. Messages can be moved from Trash back to other folders if you don not want them deleted.

Messages in your trash are included in the calculation of your storage quota used, so it is important to regularly empty your Trash folder.

Emptying Trash and Spam folders

To empty messages in the Trash and Spam folders, click the empty links located next each folder to permanently delete the folder contents.